ITI / GE 60-453 319.5 Wireless Keypad. > New item from old stock. > Original packaging not included. > Batteries not included. Please let us know if your address is residential or commercial. Businesses being operated from homes, apartments, or other dwellings where people live on premises are not considered commercial addresses. We cannot declare items at a lesser value or as gifts. We will send a product replacement after the authorized return has completed our receiving/inspection process. Please allow additional processing time around major Holidays and/or weekends. UPC bar codes and serial numbers must be intact, and factory packaging e. Foam, plastic, wrappings, etc. Battery, charger, cords, straps, etc. We will not process the return if any of these conditions are not met. We strive to offer “5 star” service to each and every one of our much appreciated customers! We understand the concerns and frustrations you might have, and will do our best to resolve the issues. Just give us the opportunity to resolve any problem. Our goal is your complete satisfaction and your repeat business.